May 12, 2020
Ginger Williams is the Vice President of Customer Care Operations with GEHA (Government Employees Health Association). In this role, Ginger has oversight and responsibility for multi-channel Call Center Services, Quality
Assurance and Workforce Management. She is a graduate of Texas Woman’s University with a Bachelor of Arts and Bachelor of Science in Psychology and a Master of Business Administration.
Ginger’s career has spanned over 20 years for industry-leading organizations including CVS Health, UnitedHealth Group, and TriWest Healthcare Alliance. Ginger has applied her expert knowledge, market experience and relentless energy as a Transformational Leader to build top-notch Customer Service Teams. The foundational focus on People, Process, and Technology enables the delivery of a meaningful customer experience with high satisfaction and team engagement.
A believer in the principles of Servant Leadership, Ginger’s favorite quote by Maya Angelou is “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Ginger is passionate about serving and being a positive influence in the Community. She provides consultation for business owners via Proodus to assist them in creating value within their vision for success. Ginger also enjoys volunteering with Stone Church Neighborhood Dinner, Girl Scouts, SMSD Business Management & Entrepreneurship Advisory Committee, and the Johnson County NAACP.